I would be happy if I could get just one repairman to install just one of the parts.
This saga began more than a month ago, when I got a letter from GE. It read, in part:
In cooperation with the U.S. Consumer Product Safety Commission, GE Appliances has announced a voluntary recall to repair certain Hotpoint and GE plastic tub dishwashers. ... This voluntary recall is due to an electrical failure in the dishwasher's heating element that can pose a fire hazard. GE has received 15 reports of dishwasher heating element failures, seven of which resulted in fire and smoke damage beyond the unit. Consumers should immediately stop using the recalled dishwashers and ... schedule a free repair or receive information about a rebate toward the purchase of a new dishwasher.There's no date on the letter, but it had to have been the first week in October, since my first part was shipped October 4, and I called the hotline the day after I received the letter. I was assigned a repair appointment between noon and 5 PM on October 10. It was written in pen on my calendar. All was well. Or so I thought.
I then got a phone call from a furniture/appliance store in my region to set my appointment time for October 10. I thought that's what I'd done with my first phone call to GE. I don't know whether I scared them off by saying that they weren't going to find my house if they plugged the address into a GPS unit. I was just trying to be helpful and give directions that would get them here. I didn't figure they'd want to end up south of U.S. Highway 50 when they should be north of the highway. It has happened to assorted carriers, one of whom left Randy's new golf clubs at an abandoned house.
For now, I guess I won't give the business' name. But when they found out I didn't actually live in Stafford, they decided I lived too far for them to come to my house. And, admittedly, I do live closer to Hutchinson than their location. I do understand that the company only gets a certain amount for coming out and doing a repair. So that Kansas business called GE and said they didn't want to do it. The man from there called me back and told me that a Hutchinson company would do the repair, but he didn't know which appliance store it would be.
I think the arrival of the second part was the result of that call. It was sent FedEx Priority Overnight. If only the repairman had arrived in such a timely manner.
Another part was shipped on October 23. It arrived shortly thereafter and has joined its two siblings on the porch. I figure the Fed Ex guy thinks I am a hoarder by now. And he's probably tired of delivering the same part to the same house. I know I'm tired of them taking up space on my back porch.
I purposefully buy my appliances from a family business - not a big box store. I believe in paying a little extra to support small-town business and get quality customer service. Admittedly, it was not the business that GE wanted to send to repair the dishwasher. I probably should have called my own dealer directly to see if they were among the businesses repairing the dishwashers.
Let's just say I won't be particularly anxious to purchase a GE dishwasher the next time around. Sorry I didn't make a long story short. I'm hoping for a happy ending.